CJT asked a question. Hi not an urgent matter just wanted to know the status of my parcel from Germany. You may remember my enquiry a few weeks back when we couldn't find it and discovered it left never left Germany and was sent back to the sender. Now I've sorted things with the sender and the parcel according to Deutsche Post has been sent out to Australia.
Post Australien Sendungsverfolgung und Paket verfolgen
OceanRoad asked a question. I've had a look at RRDE and the last update we've had in the tracking is from the 2nd of Jan when it was scanned as leaving Frankfurt. This isn't necessarily bad news, it could just mean that it is taking some time for it to be processed into Australia after the busy Christmas period. That being said, if it was one that had originated from Australia we would be asking you to give us 15 business days from lodgement and then we would open up an investigation. It might be worth letting the sender know it hasn't arrived yet so that they can do the same with Deutsche Post if it hasn't been delivered by the 23rd. Whilst it might be prioritised during the postal process by Deutsche Post in Germany it's given no more importance than ordinary airmail. It can be confusing because what they might offer is "Priority" when in fact you're requesting relatively faster shipping by a parcel method.
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I have been waiting weeks for a delivery from overseas and after speaking with the other end they have confirmed that my package has been sitting in the same spot for two weeks now because you guys are yet to confirm it This is quite frustrating in itself but what's even more frustrating is all the packages being stolen Please confirm that my package is in Australia and has not been stolen. If it has I will be extremely annoyed as it's been sitting in the same place for two weeks!